Frequently Asked Questions

Find answers to common questions about Friend Toys, our products, orders, and delivery.

About Friend Toys

What is Friend Toys?

Friend Toys is a premier online toy store in Pakistan, offering a wide range of quality toys including RC cars, drones, educational toys, musical toys, baby toys, and more. We're committed to bringing joy and creativity to children and families across Pakistan.

Are your products original and authentic?

Yes! All our products are authentic and sourced from reputable manufacturers. Every toy is quality-checked before shipping to ensure you receive the best products for your children.

Do you have a physical store?

We operate primarily as an online store to provide better prices and convenience. You can reach us via WhatsApp, email, or phone for any inquiries.

Orders & Payments

How do I place an order?

Simply browse our website, select the toys you want, add them to your cart, and proceed to checkout. You can pay via Cash on Delivery or online payment methods.

What payment methods do you accept?

✓ Cash on Delivery (COD) - Pay when your order arrives
✓ Online Payment - Prepaid options for 5% extra discount
Get an extra 5% OFF on prepaid orders!

Is Cash on Delivery available in my area?

Yes! Cash on Delivery is available nationwide across Pakistan. You can pay our delivery partner directly when your order arrives.

Do I get an invoice with my order?

Yes, a detailed invoice is included with every order showing product details, prices, and payment information.

Shipping & Delivery

How long does delivery take?

Lahore: 1-2 business days
Other Cities: 2-4 business days
Times are estimates and may vary due to weather or holidays.

Do you deliver nationwide?

Yes! We deliver to all cities and regions across Pakistan. Delivery is available to Lahore, Karachi, Islamabad, and all other areas.

What are the shipping charges?

✓ FREE DELIVERY on orders above Rs. 4,000
Orders below Rs. 4,000 have standard shipping charges applied at checkout.

Can I track my order?

Yes! Use our Track Your Order page to check your delivery status in real-time. You'll also receive WhatsApp/SMS updates.

What if my order is delayed?

Contact us immediately via WhatsApp (+92 328 7210498) or email (friendstoyss08@gmail.com). We'll investigate and help resolve the issue.

Products & Returns

Can I return or exchange a product?

Yes! You can return or exchange products within 7 days of delivery if they're unused and in original packaging. Read our Returns & Refund Policy for full details.

What if my product arrives damaged?

If your toy arrives damaged, we offer a full refund or replacement. Video proof of package opening is required so we can verify the damage occurred during shipping. Contact us within 7 days.

Do you offer warranties?

Friend Toys focuses on quality products that are thoroughly checked before shipping. While we don't offer manufacturer warranties, we ensure all products meet quality standards. Damaged items can be returned within 7 days with proof.

How do I initiate a return?

Step 1: Contact us within 7 days via WhatsApp or email
Step 2: Provide your order number and reason for return
Step 3: Ship the product back to us
Step 4: Receive your refund within 5-7 business days

Read our Returns & Refund Policy for complete instructions.

Do you have products for different age groups?

Yes! We have toys for all ages including baby toys (0-2 years), toddler toys, kids toys (3-8 years), and products for older children and teens. Browse our collections to find age-appropriate toys.

Contact & Support

How can I contact Friend Toys?

WhatsApp: +92 328 7210498 (Usually replies in minutes!)
Email: friendstoyss08@gmail.com
Phone: 03287210498
Hours: Monday-Sunday, 9 AM - 6 PM

How quickly do you respond to messages?

We aim to respond to WhatsApp messages within minutes during business hours. Email inquiries are answered within 24 hours.

What if I have a complaint?

We take all complaints seriously. Please contact us immediately via WhatsApp or email with details of your issue. We'll investigate and resolve it promptly.