Refund policy

Return and Refund Policy

Thank you for shopping with [FRIEND TOYS]. We want you to be completely satisfied with your purchase. If you are not satisfied, please review our return and refund policy below.

1. Eligibility for Returns

You may return eligible items within 7 days of receiving your order if:

  • The item is unused, unopened, and in its original packaging.

  • The item is defective, damaged, or incorrect upon delivery.

  • Proof of purchase (order number or receipt) is provided.

2. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned unless they are defective:

  • Opened toys or games.

  • Personalized or custom-made products.

  • Digital products or downloadable content.

  • Clearance or final-sale items.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [friendtoysss@gmail.com] with:

  • Your order number.

  • Photos of the item and packaging.

  • A description of the issue.

We will review your request and arrange a replacement, exchange, or refund where applicable.

4. Return Process

To initiate a return:

  1. Contact our customer support at [friendtoysss@gmail.com].

  2. Provide your order details and reason for return.

  3. Follow the return instructions provided by our team.

  4. Ship the item to the designated return address.

Customers may be responsible for return shipping costs unless the item is defective, damaged, or sent in error.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Processing may take 5–10 business days, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

6. Return Process

To initiate a return:

  1. Contact our customer support at friendtoysss@gmail.com or 03287210498.

  2. Provide your order details and reason for return.

  3. Follow the return instructions provided by our team.

  4. Ship the item to the designated return address.

Customers may be responsible for return shipping costs unless the item is defective, damaged, or sent in error.

7. Exchanges

We offer exchanges for defective, damaged, or incorrect items, subject to product availability.

8. Order Cancellations

Orders may be canceled before shipment. Once an order has been dispatched, it cannot be canceled and must follow the return process outlined above.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Friend Toys
Address: Mochi Gate, Shah Alam Market, Lahore 54000, Pakistan
Email: friendtoysss@gmail.com
Phone / WhatsApp: 03287210498