Shipping policy

Shipping Policy

Thank you for shopping with [FRIEND TOYS]. We are committed to delivering your orders quickly and safely. Please read our shipping policy carefully.

1. Order Processing

Orders are processed on the same day after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, promotions, or holidays, processing times may be longer.

2. Shipping Locations

We currently ship to [PAKISTAN]. If your location is not available during checkout, please contact our customer support team for assistance.

3. Shipping Rates

We offer simple, flat-rate delivery across Pakistan:

Free delivery on all orders above Rs. 4,000
Rs. 195 delivery charges on orders below Rs. 4,000

Delivery usually takes 3-5 working days. Cash on Delivery is available, and any applicable delivery charge is shown at checkout before you complete your purchase.

4. Estimated Delivery Times

Estimated delivery times are:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

Delivery times are estimates and may vary due to weather conditions, carrier delays, customs processing, or other unforeseen circumstances.

5. Payment on Delivery

Cash on Delivery is available across Pakistan. You may also pay online at checkout.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email or message containing tracking information, where available.

7. Shipping Delays

While we strive to deliver orders on time, delays may occasionally occur. We are not responsible for delays caused by:

Courier service disruptions
Customs inspections
Natural disasters
Public holidays
Incorrect shipping information provided by customers

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. If an incorrect address is provided, additional shipping charges may apply for reshipment.

9. Lost or Damaged Packages

If your package is lost or arrives damaged:

Contact us within 7 days of the expected delivery date.
Provide your order number and any relevant photos (for damaged items).

We will work with the shipping carrier to resolve the issue and provide a suitable solution where applicable.

10. Customs, Duties, and Taxes

For international orders, customs duties, taxes, and import fees may be charged by the destination country. These charges are the responsibility of the customer unless otherwise stated.